HotelReservations.com Review
The following is a paid review:
HotelReservations.com is a online travel booking website which prides itself, like most travel sites, on low rates and helpful travel tools to help customers plan their trips.
First, and most importantly, I tested their claim to offer the cheapest prices. After a quick comparison with Expedia regarding hotel prices in Amsterdam, I found Hotel Reservations to have low nightly rates that are very comparable to Expedia.com.
Hotel Reservations also returned a large number of results, which is always good to allow customers to have a wide selection.In addition to their obvious offering of hotel reservations, Hotel Reservations.com also offers affordable flights, car rentals, vacation rentals, and vacation packages on par with the standard industry budget travel rates.
Another feature of Hotel Reservations is its toll free booking over the phone. If you are old school, hate the internet, and/or prefer “actually talking to someone,” Hotel Reservations can accommodate you.
I tested their toll free calling system by telling the agent I was looking for a hotel in Miami. He handled my call in a very standard fashion, and was able to answer my questions correctly (I checked his answers online myself during the call).
The only drawback of Hotel Reservations is its design, which could be simply described as bland. Its older design is also a little harder to navigate than more modern travel booking sites. One example is choosing departure and arrival dates. It tends to be a little more of a hassle with Hotel Reservations compared to the big travel sites like Expedia, Travelocity, and Orbitz. Those larger sites have the nifty “interactive” pop up calendar that makes dates a breeze.
So if you are looking to book a hotel, vacation rental, flight, or car for your travels, HotelReservations.com seems like a reliable online or phone booking agent to satisfy your needs.
Thanks for writing about our site HotelReservations.com, your review means a lot to us.
Please consider us to book your hotel needs when you and your friends travel next time.
....from management of HotelReservations.com
HotelReservation.com Complaint
Be careful who you are booking your hotel reservations through…
This is my 2nd run-in with this crappy company. They are nothing but a liason between you & the hotel & charge $30 for this [lack of] “service”. Their rates are not even that much better than what the actual hotel charges. You have to check a box stating that you have read the terms/conditions, where there is no mention of the $30 charge).
My receipt actually mentioned the $30 charge & says & I quote, “If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
So I Google search the name of the hotel & find a link to make reservations. I click on the link, which is created to look like the hotel’s site, but it is not. There is also no place where they make you aware of the $30 until the end in the confirmation email that advises you can get money back is reservation is cancelled 2 days prior to reservation.
When I email hotelreservation.com a man named Andy Newman advises me the following: “This is a separate fee to the reservation total which covers the costs incurred by Hotelreservation.com in servicing your travel reservation and is non-refundable unless the cancellation is due to a fault of hotelreservation.com. This is also clearly stated on our website.”
Please do not hesitate to contact us should you require further assistance.
HOTELRESERVATIONS.COM TRAVELNOW.COM ARE THE SAME COMPANIES. BE CAREFULL
Warmest regards,
Andy Newman
Be aware of this crappy company trying to steal your money!